Privacy Policy

Overview

Candle Script Charting Platform ("we", "us") provides web-based charting, market data, screeners, alerts, paper trading, and developer APIs. This Privacy Policy explains what information we collect, why we collect it, and the choices you have.

The chart workstation can be used anonymously. We collect additional personal information only when you create an account, save layouts, or use authenticated features.

Information we collect

Depending on how you use the service, we may process:

• Account data: email address, display name, authentication identifiers from our identity provider, and MFA configuration.
• Workspace data you choose to save: watchlists, chart layouts, indicator templates, alerts, CandleScript scripts, and paper-trading activity.
• Technical data: IP address, browser type, device information, timestamps, and diagnostic logs needed to operate and secure the service.
• API usage: API key metadata, request counts, and rate-limit telemetry when you use the developer APIs.
• Communications: support requests or feedback you send to us.

How we use information

We use personal information to:

• Provide, maintain, and improve charts, screeners, alerts, scripting, and APIs.
• Authenticate users, enforce entitlements, and prevent abuse.
• Persist layouts, scripts, and preferences you explicitly save.
• Send service-related notices (for example security alerts or account verification).
• Comply with law and respond to lawful requests.

Sharing and processors

We do not sell your personal information. We share data only with infrastructure and authentication providers that help us run the service (for example cloud hosting, identity, and email delivery), under contracts that limit their use to providing services to us.

Published trading ideas, scripts, or other content you choose to make public may be visible to other users and search engines.

Retention

We retain account and workspace data while your account is active and for a reasonable period afterward so you can recover saved work. Logs and security records are retained for a shorter operational window unless a longer period is required for security or legal reasons.

Your choices and rights

You can access and update account settings in the product. Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us using the details below to exercise these rights.

Contact

Questions about this policy: [email protected]. We will update this page when practices change; the "Last updated" date at the top reflects the latest revision.